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Cookies

Harper Macleod LLP Cookie Policy

1. Introduction

1.1 Harper Macleod LLP (HM) may collect information about you when you visit HM websites.

1.2 To do this we will use cookies which are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  Most browsers allow visitors some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit allaboutcookies.org.

2. Categories and Types of Cookies

2.1 Cookies on HM websites are categorised as either:

2.1.1 Session cookies which are temporary and are erased when the visitor closes their browser.

2.1.2 Persistent cookies which remain on the visitor’s device until they erase them or until they expire at a pre-set deletion date.

2.1.3 Third party cookies which are stored on behalf of third parties and may be either session or persistent.

2.2 HM uses the following types of cookies:

Strictly necessary cookiesThese cookies enable services the user has specifically asked for. They are essential in order to enable the user to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services the user has asked for, like forms, cannot be provided.
Performance cookiesThese cookies collect anonymous information on the pages visited. They collect information about how the user uses a website, for example, what pages did the user visit and go to most often and if they got an error message from any of the web pages. These cookies do not collect information that identifies a user. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Functional cookiesThese cookies remember choices a user makes to improve user experience on the website. They allow the website to remember the choices a user makes, (user name, language, and region) and provide enhanced personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that the user can customise. The information these cookies collect may be anonymised and they cannot track user browsing activity on websites.
Targeting or advertising cookiesThese cookies are used to deliver relevant HM adverts to the user in relation to their likes and interests. They are also used to limit the number of times a user sees an HM advertisement as well as help measure the effectiveness of the HM advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that the user visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality by the other organisation such as advertisers.

2.3 HM uses a number of Google related cookies described below. Click here for an overview of privacy at Google. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. Users can also control the ads they see on Google and find out more about how the ads are selected for them by visiting google.com/adsettings. Alternatively, users can also manage and opt out of Google products and other third party cookies by visiting www.youronlinechoices.com/uk/your-ad-choices.

2.4 Google Analytics

CookieDescriptionCategoryType
_UtmaThis cookie is part of Google Analytics and is primarily used to track visits to any site which uses Google analytics. _utma stores the number of visits made from the user’s device, the time of the first visit, the previous visit, and the current visit. This cookie does not contain any personal information other than the IP address of the user’s device. This is a third party cookie with an expiration time of 2 years.PersistentPerformance
_UtmbThis cookie is part of Google Analytics and is used to measure how long the user stays on any website which uses Google Analytics: when a visit starts, and approximately ends. This cookie does not contain personal information other than the IP address of the user’s device. This is a third party cookie with a default expiration time of 30 minutes.PersistentPerformance
_UtmcThis cookie is part of Google Analytics and is used to measure how long the user stays on any website which uses Google Analytics: when a visit starts, and approximately ends. This cookie does not contain personal information other than the IP address of the user’s device. This is a third party cookie and expires once the user ends their browsing session.SessionPerformance
_UtmvThis cookie is part of Google Analytics and is used to report the traffic that comes to the website, information on the source of where users come from or what campaign to explain how a user reaches the website.  This is a third party cookie with an expiration time of 6 months.PersistentPerformance
_gaThis cookie is part of Google Analytics and is used to report the traffic that comes to the website, information on the source of where users come from or what campaign to explain how a user reaches the website.  This is a third party cookie with an expiration time of 2 years.PersistentPerformance

2.5 Google AdWords

CookieDescriptionCategoryType
SID, SAPISID, APISID, SSID, HSID, NID, PREFThese cookies help to track the data linked to our Google ads in terms of impressions and clicks. These help from an experience point of view where we are then able to serve related content based on the users preferences and online behaviour. These are third party cookies and are stored up to a year and a half.PersistentTargeting or advertising

2.5.1 The website uses the Google AdWords remarketing service to advertise our services on other websites (including Google) to previous visitors to our website. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Any data collected will be used in accordance with our own Privacy Notice and Google’s privacy policy. The cookies are valid for 30 days from creation.

2.6 Google Tag Manager

CookieDescriptionCategoryType
GTMGoogle Tag Manager cookies are used on our website for targeting and advertising purposes but also for a performance perspective. Google Tag Manager is used to implement other performance cookies and third party cookies onto the website. Like other Google cookies, storage of these cookies can be managed from browser or mobile settings.PersistentPerformance /Targeting/ Advertising

2.7 Google Maps

CookieDescriptionCategoryType
SID, SAPISID, APISID, SSID, HSID, NID, PREFVarious unique identifiers except for PREF which stores options such as preferred zoom level. Google stores up to 4 cookies and these are used on contact us pages to provide information on how to locate us. These cookies can last up to 10 years after you visit a page containing a map.PersistentPerformance

2.8 Google DoubleClickID

CookieDescriptionCategoryType
Dsid, id, ide, _gadsDoubleClickID cookies are an anonymous, unique identifier used to track how successful our advertising is – how many times it was seen and clicked on. The Google DoubleClick cookie also enables Google and its partners to track and serve our advertisements on other websites across the internet based on user visit history (or behavioural profile) to our website or engagement within our online marketing which may include emails. Recent click history for the user’s device is also collected in encrypted form; this allows external advertisers to target users of the device with adverts based on perceived interests. The cookie doesn’t store the IP address but this is passed through to Google along with the cookie by the browser. Google then renders the IP address unreadable by removing the last 3 characters. No personally identifiable data is collected or stored. This is a third party cookie and is stored up to 10 years but can be erased within the browser. PersistentTargeting or advertising

2.9 YouTube cookies

CookieDescriptionCategoryType
SID, LOGIN_INFO, use_hotbox, PREF, SSID, HSID, watched_video_id_list, demographics, VISITOR_INFO1_LIVEVarious unique identifiers, as well as login information that may relate to a Google account. We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on the user’s computer once you click on the YouTube player, but YouTube will not store personally identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. This cookie does not identify you personally unless you are logged into Google, in which case it is linked to your Google account. These cookies can last up to 10 years after you visit a page containing a YouTube video.PersistentPerformance

2.9.1 This performance cookie allows users to view video content on our website without having to leave the HM website. YouTube’s embedded player currently creates and updates two Flash LSO objects from s.ytimg.com. The LSOs are soundData (which appears to store volume setting preferences) and videostats (which appears to store performance-related information). We have no direct control over YouTube’s use of the data stored in this object

2.10 Bing Ads

CookieDescriptionCategoryType
MUID, MC1, MSFPC, MR, CC, ANON, NAO, MH,From time to time the website uses Bing Ads remarketing service to advertise our services on other websites (including Bing) to previous visitors to our website. This could be in the form of an advertisement on the Bing search results page, or a site in the Display Network. Any data collected will be used in accordance with our own Privacy Notice and Bing’s privacy policy. These cookies are valid for up to 13 months from the user’s first visit to the site.PersistentTargeting or advertising

2.10.1 Click here for an overview of privacy at Microsoft or here for Bing privacy policy. To opt out of being tracked by Bing across all websites visit https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads. Alternatively, users can also manage and opt out of Microsoft products and other third party cookies by visiting youronlinechoices.com/uk/your-ad-choices.

2.11 ARRAffinity cookies

CookieDescriptionCategoryType
ARRAffinityThis cookie is present in our contact/client portal and is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session. Cookie expires after the user’s session has ended.SessionPerformance

 2.11.1 Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit allaboutcookies.org.

2.12 Social Media

2.12.1 From time to time, HM’s website uses Facebook, Twitter and LinkedIn remarketing services to advertise our content and services on these social media channels to previous visitors to our site. Any data collected will be used in accordance with our Privacy Notice and the social network’s privacy policy.

2.12.2 Details around how users may opt out of receiving these cookies are found in the links below:

2.13 Social Sharing Cookies

2.13.1 HM is not responsible for, and has no control over the use of cookies on third party websites. If users are concerned about the use of cookies on a third party website linked to from the HM website the user should check the relevant third party policy before accessing its website or upon arrival at that website.

CookieDescriptionCategoryType
psc, uit, uid, dt, di, uvc, xtc, atuvcThese cookies allow for sharing of a page on multiple social media sites (Facebook, Twitter, LinkedIn), and show content from those social media sites which we use to enhance the performance and experience of our website for our users. These social platforms all have their own cookies which are controlled by them and do not allow us access to your accounts or provide us with any confidential information relating to any of your accounts.PersistentPerformance
Act, csm, fr, p, s, x-srcThese Facebook cookies are used to make the ‘like’ button work so the user can share content from our websites on their Facebook page. The cookies show content from those social media sites which we use to enhance the performance and experience of our website for our users. They do not allow us access to your accounts or provide us with any confidential information relating to any of your accounts.PersistentPerformance
c-userThis Facebook cookie contains the Facebook userid. These cookies show content from those social media sites which we use to enhance the performance and experience of our website for our users.  They do not allow us access to your accounts or provide us with any confidential information relating to any of your accounts.PersistentPerformance
DatarThis is created when a web browser accesses facebook.com (e.g when the user hits the like button), it helps Facebook identify suspicious login activity to keep users safe. These cookies show content from those social media sites which we use to enhance the performance and experience of our website for our users. They do not allow us access to your accounts or provide us with any confidential information relating to any of your accounts.PersistentPerformance
LuFacebook uses this cookie to prefill the user’s Facebook email address on the login screen if the user is not explicitly logged out. These cookies show content from those social media sites which we use to enhance the performance and experience of our website for our users. They do not allow us access to your accounts or provide us with any confidential information relating to any of your accounts.PersistentPerformance
XsAnother Facebook cookie which is used to create a unique id for each session. These cookies show content from those social media sites which we use to enhance the performance and experience of our website for our users. They do not allow us access to your accounts or provide us with any confidential information relating to any of your accounts.PersistentPerformance
guest_id, js, k, twitter_sessTwitter cookies used to allow content from twitter to be shown on website pages and pages to be shared by users on Twitter. These cookies show content from those social media sites which we use to enhance the performance and experience of our website for our users. They do not allow us access to your accounts or provide us with any confidential information relating to any of your accounts.PersistentPerformance

2.14 Payment Portal Cookies

CookieDescriptionCategoryType
ADRUM_BTThis cookie is used as part of online.worldpay.com which is embedded onto the website to allow online payments to be made to HM. Information is stored for performance and analytical reasons. Any data collected will be used in accordance with our own Privacy Notice and Worldpay privacy policy which can be found https://www.worldpay.com/uk/privacy-policy. The cookie expires after 30 seconds from being created.SessionPerformance
ASP.NET_SessionIdThis cookie is used as part of HM’s online payment portal to provide secure communication with the user’s payment provider. The cookie expires after the user’s session has ended.SessionPerformance

2.15 Contact / Client Portal

CookieDescriptionCategoryType
ARRAffinityThis cookie is present in our contact/client portal and is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session. Cookie expires after the user’s session has ended.SessionPerformance 
com.auth0.authWe use this cookie as a unique random key to prevent replay attacks on request with a nonce (one-time) token held and stored locally.SessionPerformance
uk.co.hmengage.loginRedirectThis cookie allows users to be redirected back to the page they were on prior to logging in and only the page url data is held until the user ends their session.SessionPerformance
auth0.ssodataThis cookie allows users to re-authenticate last used log in credentials with User ID and connection ID of the last user logged in stored locally to enhance user performance and experience of the website.PersistentPerformance
uk.co.hmengage.sessionThis cookie provides an AccessToken to authenticate requests and the ID Token is a cached representation of a user’s account details as per IETF RFC with the AccessToken IDToken – IETF RFC 7519 stored until the user ends the session.SessionPerformance

2.16 ProcessWire

CookieDescriptionCategoryType
WireOn HM’s estate agent websites we use processwire performance cookies which don’t involve any personal data and the IP is only used to determine a user’s session. Data is erased once a session has ended.SessionPerformance
Wires_challengeOn HM’s estate agent websites we use processwire performance cookies which don’t involve any personal data and the IP is only used to determine a user’s session. Data is erased once a session has ended. Wires_challenge is used to prevent brute force login attacks with the cookie stored for 30 days from users visit to the website unless user overrides within the browser.PersistentPerformance

2.17 Hubspot

CookieDescriptionCategoryType
messagesUtkThis cookie is used to recognize visitors who chat with you via the chatflows tool. If the visitor leaves your site before they’re added as a contact, they will have this cookie associated with their browser.If you chat with a visitor who later returns to your site in the same cookied browser, the chatflows tool will load their conversation history. The cookie is controlled by the Consent to collect chat cookies setting in your chatflow.If this setting is disabled, the cookie is controlled by the Consent to process setting in your chatflow.HubSpot will not drop the messagesUtk cookie for visitors who have been identified through the Visitor Identification API. The analytics cookie banner will not be impacted.This cookie will be specific to a subdomain and will not carry over to other subdomains. For example, the cookie dropped for info.example.com will not apply to the visitor when they visit www.example.com, and vice versa. It contains an opaque GUID to represent the current chat user.It expires in 13 months.PersistentPerformance
__hstcThe main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). It expires in 13 months.PersistentPerformance
hubspotutkThis cookie keeps track of a visitor’s identity. It is passed to HubSpot on form submission and used when deduplicating contacts.
It contains an opaque GUID to represent the current visitor.
It expires in 13 months.
Persistent Performance
__hsscThis cookie keeps track of sessions.
This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
It expires in 30 minutes.
SessionPerformance
__hssrcWhenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.
If this cookie does not exist when HubSpot manages cookies, it is considered a new session.
It contains the value “1” when present.
It expires at the end of the session.
SessionPerformance

2.18 We may also use web beacons or spotlight tags (e.g. hotjar, crazyegg or majestic). These are transparent image files used to understand how users interact with the pages and content on the pages of our website. We do not use web beacons to collect information about specific visitors.

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