Moneypenny HM Connect Contact

For more information please contact Ella Nelson from Moneypenny

Moneypenny - ConnectExtra

Telephone Answering and Live Chat for Law Firms

Moneypenny provides a professional, 24-hour service that’s dedicated to handling calls and live chat for the legal sector. Currently, over 950 law firms of all sizes benefit from our mix of extraordinary people and ground-breaking technology, 

including over 60 of the Top 200.

We give you your own Moneypenny Receptionist, who looks after calls and chats exactly as if based in your office. On hand whenever you need, your Moneypenny Receptionist answers all calls and chats 24/7, or just when your own team is busy. Fully briefed by you, clients feel they are speaking to another well-informed and exceptionally capable member of your in-house team.

With our support, every opportunity is captured, and the results speak for themselves. 1 in 10 calls Moneypenny handles for its legal clients is a new business enquiry, and 41% of chats create a new lead.

  • Overflow support for busy periods
  • Fully outsourced switchboard
  • Business continuity 24/7
  • Extended virtual opening hours
  • Enhanced customer relationship


24/7 cover available 

Ensure you’ve a business continuity solution in place, whatever the circumstance. Moneypenny guarantees the level of quality offered by our award-winning Moneypenny Receptionists at 3am is the same as that offered at 3pm. Day or night, our high-quality service is seamless.


Exclusive offer for HM Connect Members

See for yourself the effect Moneypenny will have on your firm with our free trial. We’ll give you a full online audit trail of calls, messages and volumes, and detailed information which will help you make informed decisions. With no set-up costs or obligation to continue, there’s nothing to lose. Talk to us today.


A complete solution for our calls and chats… Moneypenny’s quality is second to none.


Reta Madgin, Marketing Manager, Farleys Solicitors